FREQUENTLY ASKED QUESTIONS (FAQ) THE OPERATION OF HIGHER EDUCATION INSTITUTIONS (HEI) DURING THE MOVEMENT CONTROL ORDER (MCO), THE CONDITIONAL MOVEMENT CONTROL ORDER (CMCO), AND THE RECOVERY MOVEMENT CONTROL ORDER (RMCO)
Dear international students and expatriates, we regret to inform you that the USM visa office at IMCC will be temporarily closed following the implementation of the Movement Control Order (MCO) on 22 January until 4 March 2021.
As an option, you may contact us via online platforms (WhatsApp and email) pertaining to visa matters and by making an appointment if you need to collect or submit your documents (Passport/IKAD/Insurance Card etc).
Kindly take note on the following:
1. International Students and Staff may enter the campus for urgent visa matters and is subject to approval by following the current procedure by application using form A (for students) and to contact your respective school/centre (for staff).
2. Completed form A (for students) must be emailed to Ms Afiqah at email@example.com / WhatApp Official +604-6532770 to get a permission letter to enter the campus for the purpose of visa processing.
3. Walk-ins are not allowed and cannot be entertained during this period to limit face to face interaction while observing physical distancing.
4. The Immigration Office nationwide including the Penang Immigration Office will be closed throughout this period. Please expect a delay in your visa processing.
5. Please ensure to follow proper guidelines and SOPs relating to MCO set by the Malaysia Government throughout this period. Practice good personal hygiene and take care of yourself.
We appreciate your kind understanding and patience.
For any enquiries pertaining to USM visa matters, please contact our visa staff during office hours (Monday to Friday) as below:
New Application & Renewal of Student Pass
1) Mr Muhamad Sidek
Call or Whatsapp: +60 12-449 2533
2) Mr Mohamad Shamimm Bin Nadzeri
Call or Whatsapp : +60 11-3108 9852
3) Mr Nadzrull
(Staff In-Charge for all submission to Penang Immigration Office)
Call or Whatsapp: +60 19-559 0394
New Application & Renewal of Dependent Pass
1) Mdm Suriati Mukhtar
Call : +604-6532493
2) Ms Sabrina
Whatsapp: + 604-6532492
Call : +604-6532493
Employment Pass & Expatriate (Staff Visa)
1) Mr Muhammad Afif Aizat
Call or Whatsapp: +60 11-4069 8341
Monday – Thursday
8.10 am – 1.00 pm
2.00 pm – 5.10 pm.
8.10 am – 12.15 pm
2.45 pm – 5.10 pm.
We are closed on Saturday, Sunday and Public Holiday
Have A Nice Day and Stay Safe!
Visit our Facebook Page to interact and for more information : https://www.facebook.com/IMCCUSM
Visa Management Unit
International Mobility & Collaboration Centre (IMCC)
UNIVERSITI SAINS MALAYSIA
Whatsapp Official No.: +604-6532777
FAQ DURING THE MOVEMENT CONTROL ORDER (MCO)
1. Is it possible for International students to travel to other places during the MCO?
No. All international students are not advised to travel during the MCO. It is recommended that you should take self quarantine and social distancing seriously. You should not attend any forms of social or religious gathering. If you have to go outside, you have to limit time and take good care of yourself.
2. I am an international student and I want to return home. What should I do?
TRAVELLING TO HOME COUNTRY DURING MCO
Dear International Students,
With reference to the recent announcement of MCO applied to some states in Peninsular Malaysia including Penang and Kuala Lumpur, all international students who are travelling to home country should adhere to these guidelines :
1 Fill up the Google Form to get permission letter at – http://bit.ly/TRAVELTOHOMECOUNTRYV3
2. After obtaining permission letter from IMCC via email, please obtain the police permit from any nearby police station.
3. If you are staying inside main campus, please ensure to report to Nerve Centre located at Level 2, Chancellory Building upon leaving the campus.
4. If you are staying in other campuses, kindly contact the respective NERVE Centres to inform and obtain the next steps according to campuses as below:
– Engineering Campus : 04-5995530/5531/5532/5533
– Advanced Medical and Dental Institute (IPPT) :04-5622999
-Health Campus :09-7671310
5. International Mobility and Collaboration Centre (IMCC) may provide land transportation assistance to those who are travelling to KLIA/KLIA2 to return to their home country.
6. Transportation arrangement is subject to availability. Kindly fill up the form in (1) to ensure smooth process of your travel to KLIA1/KLIA2 prior THREE (3) days (working day) from travel date. The departure time from Penang will be determined by IMCC.
If you already have your own arrangement, kindly proceed with all documents ready to be presented especially the police permit.We wish you a safe journey. Take care and be safe. Thank you.
(If you have obtained a letter signed by or on behalf of the Deputy Vice-Chancellor (Student Development Affairs and Alumni) from USM) requested by hardcopy or softcopy at NERVE Centre, that would be considered as the clearance letter to be used when you travel to the airport or by land to other airports as transit for your flight (e.g. KLIA).
If you travel out from USM from now onwards, you are allowed to return to Malaysia based on your student pass validity and depending on the current situation and developments in Malaysia. Please be informed that any students returning from abroad may be required to undergo a 7 – 10 days quarantine at Isolation Centre ( in Kuala Lumpur) assigned by NADMA & Ministry of Health Malaysia upon arrival and student require to borne all the cost of quarantines ( For more info please refer to the link : http://imcc.usm.my/v2/wp-content/uploads/2021/01/ENTRY-PROCEDURE-FOR-INTERNATIONAL-STUDENTS-BACK-TO-CAMPUS-14-JAN-2021.pdf). However, students are HIGHLY ADVISED to remain in Malaysia throughout the MCO duration. This is meant to avoid further risk of the outbreak.
3. What happens to my exchange programme (for exchange students) if I decide to return home?
We have been receiving inquiries and feedback from exchange students through emails and social media with regards to having a continuous learning process via online methods. Let me assure you that USM is doing its best to provide alternative learning approaches without compromising the quality of delivery. As the Malaysian Government has extended the Movement Control Order (MCO) period until 4th March 2021, USM has come to the final decision where the online learning will commence on March 2021 (for all other campuses).
Kindly be informed that for this semester, the university is implementing a flexible academic semester. Where online teaching assessment and exams are under the discretion of the Schools/Lecturers. Our suggestion is for the Exchange Student to contact the lecturers that they are taking subjects from. Get the new teaching schedule, assessment and exams plan and then decide whether the students want to continue with their studies remotely. Consequently, students who find that the online method is not suitable for them can also choose to withdraw their studies and get credits for their studies at their own Home University.
4. Will my study be affected due to the MCO?
It will be affected on some levels. As the university has decided on online learning. International Students need to be prepared in terms of internet connectivity in order to have a seamless learning experience. As we have different levels of studies here in USM with multiple programmes, our best advice is again, for the students to be in touch with their respective supervisors for postgraduates or teaching lectures for undergraduates to get more information on teaching and assessment plans. Especially for students that have returned to their Home Country, please be aware of the time differences and also the possibilities that some students are required by their School to return to USM starting from March 2021.
For more information on Academic Matters or details on which students that may be required to return to USM can be found from USM latest announcement: https://www.usm.my/index.php/covid19/announcements
5. Are the cafeterias and stores in USM still open?
Yes, all cafeterias and stores will open for operations for takeaway throughout the periods.
If I want to join Study Abroad Programme at USM, can I enter Malaysia using visitor pass?
No, you can’t. All students must apply a Single Entry Permit prior to their arrival.
Can I join the Study Abroad Programme at USM even though my home institution is not a partner university to USM?
Yes you can. However, you have to pay full fees for the programme.
How can I apply for students' accommodation?
International exchange students: please contact USM IMCC. Full time international students: please contact Institute of Postgraduate Studies (IPS) or PETAS. You can either stay on campus (students’ hostel) or off campus (normally in a private apartment). Student hostels cost from MYR 4 – 13/ day. Private apartment on the other hand, cost MYR 1400 – 1800/ month (fully furnished). Utilities are free at the students’ hostels but not in the private apartment.
Are all the courses in USM taught in English?
No, they are not. Around 85% of courses are taught in English. All Engineering, Science, Health Sciences, Arts, Applied Science courses are taught in English except courses from the School of Education and Humanities. However, the School of Education and Humanities do offer a few English courses for international exchange students. Please refer to the list of courses in ‘Service’ page. Kindly be informed that postgraduate courses are not offered to undergraduate students.
Do I need vaccines to enter Malaysia?
We do advice you to take some vaccinations such as chicken pox, influenza etc.
If medical checkup in my country is too expensive, can I do it in Malaysia instead?
Yes you can! Basic check up costs from MYR 130. You can conduct your health examination at USM Health Centre.
Do Malaysian speak English?
Yes we do. In fact 90% of Malaysian speak English. You can easily communicate in English while buying foods, tickets, or even to bargain for a better price. Try your luck!
Is Malaysia an Islamic country?
Yes it is. Malaysia has more than 65% Muslim worshipers and most importantly we are not extremists. Malaysia consists of 4 main religions which is Islam, Hinduism, Buddhism and Christianity that live peacefully together in the spirit of 1 Malaysia.
What is the currency of Malaysia?
We use Malaysian Ringgit (RM) or (MYR). 1 USD equals around MYR 4.14 and 1 Euro equals to roughly MYR 4.64. With 2 Euros, you can get a set of meal at McDonald’s. One bottle of water cost MYR 1 or 0.30 USD.
How much is the expected cost of living in Malaysia?
On average, students spend around MYR 10-15 for their daily meals, MYR 50 for mobile and internet fee, MYR 120 student hostel fee, MYR 50 for transportation.
Do Malaysians live on a tree?
Yes we do. We called it apartments, condominiums or KLCC.
Is it OK to bring family members and stay with me during my stay is Malaysia as a USM student?
No, for students under Study Broad programme. Your dependent have to leave Malaysia once his/her visitor pass expired. Yes, for full time students. You can apply dependent pass at USM IMCC once you arrived to USM.
Does USM offer airport pick up?
NO. USM do not provide airport pick up and student need to arrange own transportation either by Air or Land to the institution .
Is USM a disable friendly campus?
Not all buildings provide facilities for disable students. However, the faculty members will try their best to assist students with special needs. USM do provide electric wheelchair rental for students that are in need.